WACSonline is a cloud-based workshop management application operated by Transport Care NV, a company established in Belgium. We respect your privacy and are committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian and European data protection laws.
This Privacy Policy explains how we collect, use, store and protect personal data when you use WACSonline or visit our websites.
1. Who we are
Company
Transport Care NV (Belgium)
Application
WACSonline
Website
Contact
Transport Care NV is the data controller for personal data processed through WACSonline, unless stated otherwise.
2. What data we collect
2.1 Account and contact data
- Name
- Company name
- Email address
- Phone number
- User role or function within the organisation
2.2 Application usage data
- Login and authentication data
- User activity within the application
- Configuration and preferences
- Audit logs related to actions taken in WACSonline
2.3 Workshop and vehicle-related data
WACSonline may contain data entered by our customers, including customer names and contact details, vehicle identification and history, work orders, estimates, invoices and related documents, as well as photos and attachments uploaded by users.
Transport Care NV processes this data on behalf of its customers, who remain the data controllers for this content.
2.4 Technical data
- IP address
- Browser type and version
- Device and operating system information
- Log files and performance data
3. How we use personal data
- Providing and maintaining the WACSonline application
- Managing user accounts and access rights
- Supporting workshop workflows and communication
- Ensuring platform security, stability and availability
- Providing customer support and responding to requests
- Improving the application based on usage insights
- Meeting legal, regulatory and contractual obligations
We do not sell personal data and do not use it for unrelated advertising purposes.
4. Legal bases for processing
- Performance of a contract
- Legitimate interests
- Legal obligations
- Consent, where explicitly requested
5. Data sharing and processors
- Trusted service providers acting as data processors
- Authorities where required by law
- Internal processing within Transport Care NV
6. Data storage and security
- Hosting within the EEA or with adequate safeguards
- Encrypted connections (HTTPS/TLS)
- Role-based access control
- Monitoring and logging
- Regular security updates
7. Data retention
- While customer accounts are active
- As required for contractual and legal obligations
8. Your rights
- Access and rectification
- Erasure and restriction
- Data portability
- Objection to processing
- Withdrawal of consent
- Lodging a complaint with a supervisory authority
Requests can be sent to: jeroen@transportcare.eu
9. Cookies and tracking
Our websites and applications may use essential cookies for functionality and security. Additional cookies, if any, are explained separately.
10. Third-party links
Our websites may contain links to third-party websites. This Privacy Policy does not apply to those sites.
11. Changes to this policy
This Privacy Policy may be updated from time to time. The most recent version will always be available on this page.
12. Contact
Transport Care NV
Belgium
jeroen@transportcare.eu